Terms of service

Last updated: August 2026

Welcome to LEVAUS. These Terms of Service govern your use of the LEVAUS website and your purchase of products from our online store.

By accessing or using our website, or placing an order with us, you agree to these Terms of Service.

1. About LEVAUS

This website is operated by:

Redolic Limited
NZBN: 9429053761187
Auckland, New Zealand 2110

Email: hello@levaus.com
Phone: +64 21 281 1644

Throughout these Terms, "LEVAUS", "we", "us" and "our" refer to the business operating this website.

2. Using Our Website

You may use our website for lawful purposes only.

You agree not to:

Use the website for any unlawful or fraudulent purpose
Attempt to gain unauthorised access to our website, systems or accounts
Interfere with the operation or security of the website
Copy, reproduce, modify or commercially use our website content without our permission
Provide false or misleading information when placing an order

We may restrict or suspend access to the website where reasonably necessary to protect our business, customers, website or systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, colours and other information displayed on our website are accurate and current.

However, colours may appear slightly different depending on your device or screen settings.

Because some of our jewellery is handmade, individually sourced, or made using natural materials, minor variations in colour, texture, shape or finish may occur. These variations may be part of the character of the individual piece and do not necessarily indicate a defect.

Where a product is described as handmade, natural, authentic, traditional, vintage, antique, or made from a particular material or stone, LEVAUS will only make such claims where we have reasonable grounds to support them.

Nothing in these Terms limits your rights under applicable New Zealand consumer law.

4. Product Availability

Products displayed on our website are subject to availability.

Some LEVAUS pieces may be available in limited quantities or as individual pieces. We may update product availability, descriptions or pricing at any time.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable alternative or provide a refund for the unavailable item.

5. Prices and Payment

All prices displayed on our website are in New Zealand dollars (NZD) unless otherwise stated.

Any applicable taxes, shipping charges or other additional costs will be displayed before you complete your purchase where required.

We reserve the right to correct genuine pricing or product information errors. If an error affects an order you have placed, we will contact you as soon as reasonably practicable and discuss the available options with you.

Payment must be successfully received before an order is processed.

We use third-party payment providers to securely process payments. LEVAUS does not ordinarily have access to your full payment card details.

6. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We may decline or cancel an order where reasonably necessary, including where:

A product is unavailable
There is a genuine pricing or product information error
We reasonably suspect fraudulent or unauthorised activity
We are unable to fulfil the order
There is an error in the delivery information provided

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

7. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on the relevant product or shipping information page.

Estimated delivery times are estimates only and may vary depending on the destination, courier, public holidays, weather, customs processing and other circumstances outside our reasonable control.

For current shipping charges, delivery estimates and international shipping information, please see our Shipping Policy.

Where required by New Zealand consumer law, LEVAUS remains responsible for ensuring that products are delivered within a reasonable time or within any agreed delivery timeframe.

Customers should ensure that the delivery address provided at checkout is accurate and complete.

For international orders, the recipient may be responsible for customs duties, import taxes or other charges imposed by the destination country, where applicable.

8. Returns, Refunds and Faulty Products

Our Returns & Refunds Policy explains our process for change-of-mind returns, exchanges, damaged products and other returns.

Nothing in our Returns & Refunds Policy or these Terms limits or excludes any rights you may have under applicable New Zealand consumer law.

Under the New Zealand Consumer Guarantees Act, products sold by businesses to consumers in New Zealand must meet certain guarantees, including acceptable quality, fitness for purpose and matching their description. Where those guarantees are not met, consumers may be entitled to an appropriate remedy such as repair, replacement or refund.

For more information, please contact us at hello@levaus.com.

9. Jewellery Care

Jewellery should be cared for according to the care instructions provided with the product or on the relevant product page.

Depending on the materials used, exposure to water, perfume, cosmetics, chemicals, excessive moisture, heat or prolonged friction may affect the appearance or condition of jewellery.

Failure to follow reasonable care instructions may affect the condition of a product. However, nothing in this section limits your rights where a product has failed to meet a guarantee required by law.

10. Intellectual Property

Unless otherwise stated, all content on the LEVAUS website is owned by or licensed to LEVAUS and is protected by applicable intellectual property laws.

This includes, but is not limited to:

LEVAUS branding and logos
Product photographs
Website photographs
Product descriptions
Written content
Graphics
Website design
Videos and other media

You may not reproduce, copy, distribute, modify or commercially use our content without our prior written permission.

11. User Reviews and Content

If you submit a review, photograph, testimonial, comment or other content to LEVAUS, you confirm that:

You have the right to submit the content
The content is truthful and not misleading
The content does not infringe another person's rights
The content does not contain unlawful, abusive or harmful material

By submitting content to us, you grant LEVAUS permission to use, reproduce and display that content for legitimate business and marketing purposes, including on our website and social media channels.

Where appropriate, we may identify the contributor by their first name or other information they have provided with permission.

We reserve the right to remove content that is unlawful, misleading, offensive, defamatory or otherwise inappropriate.

12. Website Accuracy and Availability

We work to keep our website accurate, secure and available, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may occasionally update, modify, suspend or temporarily discontinue parts of the website for maintenance, improvements, security or other legitimate business reasons.

13. Third-Party Services and Links

Our website may use or link to third-party services, websites or applications, including payment providers, delivery providers, analytics services and social media platforms.

These third parties operate according to their own terms and privacy policies.

LEVAUS is not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

14. Privacy

Your use of our website is also subject to our Privacy Policy and Your Privacy Choices.

We collect, use and protect personal information in accordance with applicable New Zealand privacy law.

For information about the personal information we collect and how it is used, please see our Privacy Policy.

15. Marketing Communications

If you choose to subscribe to LEVAUS marketing communications, we may occasionally send newsletters, product updates, special offers or other promotional information.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Transactional communications relating to your orders may still be sent when necessary.

16. Promotions and Discounts

From time to time, LEVAUS may offer promotions, discount codes or special offers.

Each promotion may have its own terms, including eligibility requirements, expiry dates, minimum purchase requirements or product exclusions.

Promotional terms will be communicated at the time the offer is made.

Promotions cannot be combined unless expressly stated otherwise.

We will not make misleading representations about discounts, sale prices, availability or product scarcity. New Zealand's Fair Trading Act requires businesses to provide accurate information about products, prices, promotions and other important terms.

17. Limitation of Liability

To the extent permitted by law, LEVAUS will not be responsible for losses arising from your misuse of our website or products, or from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified under New Zealand law.

In particular, nothing in these Terms limits your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or any other applicable law where those rights cannot legally be excluded.

18. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government restrictions, strikes, transportation disruptions, courier disruptions, telecommunications failures or major technology failures.

Where such circumstances occur, we will take reasonable steps to minimise the impact and communicate with affected customers where appropriate.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

The Terms that apply to an order will be those in effect at the time the order is placed, subject to any changes required by law.

20. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes will be dealt with in accordance with applicable New Zealand law and any applicable consumer dispute resolution processes.

Nothing in these Terms prevents a consumer from exercising rights or remedies available under New Zealand consumer law.

21. Contact Us

If you have questions about these Terms, your order, our products or our services, please contact us:

LEVAUS
Doing Business As: Redolic Limited
NZBN: 9429053761187
Auckland, New Zealand 2110