Privacy policy
Last updated: August 2026
This Privacy Policy explains how LEVAUS collects, uses, stores and protects your personal information when you visit our website or buy from us.
LEVAUS
Doing Business As: Redolic Limited
NZBN: 9429053761187
Papakura, Auckland 2110, New Zealand
Email: hello@levaus.com
Phone: +64 21 281 1644
We handle personal information in accordance with the Privacy Act 2020.
1. Information We Collect
When you place an order or contact us, we may collect:
Your name
Email address
Delivery and billing address
Phone number
Order history and details of what you bought
Any information you include in a message to us
When you browse the site, we may also collect technical information such as your IP address, device and browser type, pages viewed and referring site.
We do not collect or store your full payment card details. Card payments are handled directly by our payment providers.
2. How We Collect It
We collect personal information when you place an order, create an account, subscribe to our emails, contact us, or browse the website.
Most of the information we hold is provided by you directly. Technical information is collected automatically through our website platform and cookies.
3. Why We Use It
We use personal information to:
Process and deliver your order
Contact you about your order
Answer your questions and provide support
Process returns, refunds and repairs
Send marketing emails, where you have subscribed
Improve our products, website and service
Meet our legal and tax obligations
Detect and prevent fraud
4. Who We Share It With
We do not sell your personal information.
We share it only where necessary, with:
Shopify, which hosts our online store and processes orders on our behalf
Payment providers, to process your payment securely
Shipping and courier companies, to deliver your order
Email and marketing service providers, where you have subscribed
Analytics providers, to understand how the website is used
Professional advisers or authorities, where required by law
These providers may only use your information to perform services for us.
5. Cookies
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used.
You can block or delete cookies in your browser settings. Some parts of the website, including checkout, may not work correctly if you do.
6. Storage Outside New Zealand
Our website platform and some service providers store and process information on servers outside New Zealand.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected by comparable safeguards, as required by the Privacy Act 2020.
7. How Long We Keep It
We keep personal information only as long as we need it for the purposes described above, or as required by law. Order and tax records are generally kept for at least seven years.
If you unsubscribe from marketing emails, we keep a minimal record of that request so we do not contact you again.
8. Security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access or disclosure. Our website and checkout use encrypted connections.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request correction of information that is wrong or out of date
To make a request, email hello@levaus.com. We may need to confirm your identity first, and we will respond within the timeframes required by law.
10. Marketing Emails
We only send marketing emails to people who have subscribed. You can unsubscribe at any time using the link in any marketing email, or by emailing us.
We may still send you emails about an order you have placed.
11. Children
Our website and products are intended for adults. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with a revised "Last updated" date.
13. Questions and Complaints
If you have a question or concern about how we handle your personal information, please contact us first:
Email: hello@levaus.com
If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner:
14. Contact Us
LEVAUS
Doing Business As: Redolic Limited
NZBN: 9429053761187
Papakura, Auckland 2110, New Zealand
Email: hello@levaus.com
Phone: +64 21 281 1644