Shipping policy

Last updated: August 2026

At LEVAUS, we are committed to getting your jewellery to you safely and efficiently. We ship our products worldwide.

LEVAUS
Doing Business As: Redolic Limited
NZBN: 94-29053761187
Auckland, New Zealand 2010

Email: hello@levaus.com
Phone: +64 21 281 1644

1. Worldwide Shipping

We currently offer shipping to customers worldwide.

Shipping availability, delivery options and shipping costs may vary depending on the destination country, delivery address, parcel size and available shipping services.

If we are unable to ship to a particular destination, this will be communicated before or during checkout.

2. Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During busy periods, product launches, promotions or other circumstances that result in unusually high order volumes, processing may take slightly longer.

If there is an unexpected delay with your order, we will make reasonable efforts to keep you informed.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and available shipping option.

Free Shipping

We offer free shipping on orders of NZ$75 or more, subject to the applicable shipping conditions and destination.

Orders below NZ$75 will have shipping charges calculated at checkout.

The minimum spend for free shipping is calculated based on the eligible product subtotal before shipping charges and after any applicable discounts, unless otherwise stated.

4. Delivery Times

Delivery times vary depending on the destination country and shipping service selected.

As a general guide, delivery may take approximately:

New Zealand: Varies by destination and service selected.

Australia: Varies by destination and service selected.

Other international destinations: Delivery times vary depending on the destination country, shipping service, customs processing and local delivery conditions.

Any delivery timeframe shown at checkout or communicated by LEVAUS is an estimate unless we have specifically agreed to a guaranteed delivery date.

Once your order has been dispatched, you will receive tracking information where tracking is available for the selected shipping service.

5. Tracking

Where a tracked shipping service is available and selected, we will provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the parcel has been collected or scanned by the shipping provider.

Please use the tracking information provided to monitor your delivery.

6. International Orders

International orders may be subject to customs clearance, import duties, taxes, levies or other charges imposed by the destination country.

These charges are not included in the LEVAUS product price or standard shipping charge unless expressly stated at checkout.

Any applicable customs duties, import taxes or other charges are generally the responsibility of the customer.

Customs policies vary between countries, and LEVAUS cannot guarantee that an international parcel will not be subject to additional charges.

Customers are responsible for providing accurate delivery and contact information required for international delivery.

7. Customs Delays

International shipments may be delayed by customs authorities or other government agencies.

Customs processing times are outside our control and may vary significantly between countries.

A customs delay does not necessarily mean that your parcel has been lost.

If your tracking information indicates that a parcel is being held by customs, please follow any instructions provided by the relevant customs authority or shipping provider.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned to us because an incorrect, incomplete or undeliverable address was provided, additional shipping costs may apply if the order needs to be resent.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

Once an order has been dispatched, we may not be able to change the delivery address.

9. Delayed or Missing Parcels

While we work with reputable shipping providers, delivery delays can occasionally occur.

If your parcel has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

hello@levaus.com

Please provide your order number and tracking information, if available.

We will work with you and the relevant shipping provider to investigate the delivery status.

If a parcel is confirmed as lost, damaged or otherwise requires a remedy under applicable consumer law, LEVAUS will work with the customer to provide an appropriate resolution.

10. Damaged Parcels

If your order arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.

Contact us at hello@levaus.com as soon as possible with:

  • Your order number

  • Photographs of the parcel and packaging

  • Photographs of the damaged product

  • A description of the damage

We will assess the issue and work with you to determine the appropriate resolution.

11. Delivery Address and Safe Delivery

Please ensure that someone is available to receive your parcel where required by the selected delivery service.

LEVAUS is not responsible for delays or delivery issues caused by an incorrect address, failure to provide required delivery information, or circumstances outside our reasonable control.

Where a shipping provider offers authority-to-leave or a similar delivery option, customers should understand that this may affect how the parcel is delivered and secured.

12. Shipping Restrictions

Certain destinations or products may be subject to shipping restrictions imposed by courier companies, postal services or government authorities.

If we are unable to fulfil an order because shipping to the selected destination is unavailable or prohibited, we will contact you and provide an appropriate solution, which may include cancelling and refunding the affected order.

13. Public Holidays and Busy Periods

Orders may take longer to process or deliver during:

  • Public holidays

  • Christmas and New Year periods

  • Major sales events

  • Product launches

  • Periods of unusually high order volume

  • Severe weather or transportation disruptions

We appreciate your patience during these periods.

14. Changes to Shipping Information

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, destinations, rates or business operations.

The latest version will always be published on this page.

15. Your Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable New Zealand consumer law.

Where the Consumer Guarantees Act 1993 or other applicable law provides you with rights or remedies relating to delivery or products purchased from LEVAUS, those rights continue to apply.

16. Contact Us

If you have any questions about shipping or delivery, please contact us:

LEVAUS
Doing Business As: Redolic Limited
NZBN: 94-29053761187
Auckland, New Zealand 2010

Email: hello@levaus.com
Phone: +64 21 281 1644

Return Address

For approved returns:

LEVAUS / Redolic Limited
2/76 Settlement Road
Papakura, Auckland 2110
New Zealand