Refund policy

Last updated: August 2026

At LEVAUS, we want you to be happy with your purchase. If there is a problem with your order or you need to discuss a return, please contact us and we will do our best to help.

LEVAUS
Doing Business As: Redolic Limited
NZBN: 9429053761187
Auckland, New Zealand 2110

Email: hello@levaus.com
Phone: +64 21 281 1644

1. Change-of-Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided the following conditions are met:

  • The item is unworn and unused.

  • The item is in its original condition.

  • The item is returned with its original packaging and tags, where applicable.

  • The item has not been damaged, altered or modified.

  • The return request is made within 14 days of receiving the order.

Customers are responsible for the cost of returning an item for a change-of-mind return unless otherwise agreed by LEVAUS.

Original shipping charges are generally non-refundable for change-of-mind returns.

We recommend using a tracked shipping service when returning an item, as LEVAUS cannot be responsible for items lost in transit while being returned to us.

2. Items Not Eligible for Change-of-Mind Returns

For hygiene and product-specific reasons, certain items may not be eligible for change-of-mind returns.

This may include:

  • Earrings or other jewellery intended for pierced body parts

  • Personalised or customised items

  • Items specifically identified as non-returnable on the product page

  • Items that have been worn, used, damaged or altered after delivery

These exclusions do not limit any rights you may have under the New Zealand Consumer Guarantees Act or other applicable law.

3. Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if:

  • Your item arrives damaged.

  • You receive the wrong product.

  • A product has a manufacturing fault.

  • A product does not match its description.

  • A product does not meet an applicable consumer guarantee.

Please email hello@levaus.com with:

  • Your order number

  • Your name

  • A description of the issue

  • Clear photographs or videos showing the problem, where appropriate

We may ask you to return the product so that we can assess the issue.

If the product has a problem covered by the Consumer Guarantees Act, LEVAUS will provide an appropriate remedy in accordance with New Zealand law. Depending on the nature and seriousness of the problem, this may include a repair, replacement or refund.

We will not charge you for a reasonable return where the product is faulty, damaged before delivery, incorrectly supplied, or otherwise requires a remedy under applicable consumer law.

4. Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable New Zealand law.

The Consumer Guarantees Act provides protections for products purchased from businesses in New Zealand, including products purchased online. Products must meet applicable guarantees such as acceptable quality, fitness for purpose and matching their description.

If a product does not meet a relevant guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances and seriousness of the problem.

Our change-of-mind policy does not affect these legal rights.

5. How to Request a Return

Before sending anything back, please contact us at:

hello@levaus.com

Please include your order number and the reason for your return.

Once your return request is approved, we will provide the return instructions.

6. Return Conditions

Returned products should be:

  • Securely packaged

  • In their original condition

  • Unworn and unused for change-of-mind returns

  • Accompanied by your order details or other proof of purchase

We reserve the right to assess the condition of returned products before approving a change-of-mind refund.

If an item has been worn, damaged, altered or otherwise returned in a condition that does not meet the requirements of our change-of-mind policy, we may decline the change-of-mind return.

This does not affect your statutory rights where the product is faulty or otherwise covered by applicable consumer law.

7. Refunds

Once we receive and assess an approved return, we will confirm whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

For an approved change-of-mind return, the original shipping cost is generally not refundable.

Where a refund is required under applicable consumer law, we will provide the appropriate remedy in accordance with that law.

8. Exchanges

If you would like to exchange an item because of a change of mind, please contact us before returning it.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

For faulty or incorrect products, we will provide an appropriate remedy in accordance with applicable New Zealand consumer law.

9. Sale and Promotional Items

Sale and promotional items may be eligible for change-of-mind returns unless the product listing specifically states otherwise.

However, discounted or sale items remain covered by applicable New Zealand consumer guarantees.

A product cannot be excluded from statutory consumer protections simply because it was purchased on sale.

10. Gift Returns

If you received a LEVAUS product as a gift and would like to discuss a return or exchange, please contact us.

Any change-of-mind return must meet the conditions in this policy.

If the product is faulty, damaged or does not meet an applicable consumer guarantee, the recipient may contact us for assistance.

11. International Returns

Customers outside New Zealand may be responsible for return shipping costs associated with change-of-mind returns.

International customers may also be responsible for customs duties, taxes or other charges associated with returning an item, where applicable.

Nothing in this section limits any rights that apply under the laws governing your purchase.

12. Return Address

For approved returns, please send the item to:

Redolic Limited
2/76 Settlement Road
Papakura, Auckland 2110
New Zealand

Please contact us before sending a return so that we can provide the appropriate return instructions and ensure your return can be processed correctly.

13. Contact Us

If you have any questions about a return, refund, exchange or faulty product, please contact us:

LEVAUS
Doing Business As: Redolic Limited
NZBN: 9429053761187
Auckland, New Zealand 2110

Email: hello@levaus.com
Phone: +64 21 281 1644