Effective Date: February 21, 2025
At Levaus, we want you to love your jewelry. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in its original packaging with tags intact.
- The return request must be made within 2 days from the date of delivery.
- Items purchased on sale or clearance may not be eligible for return unless they are defective or incorrect.
2. How to Initiate a Return
To request a return, please follow these steps:
- Email us at hi@levaus.com with your order number and reason for return.
- We will provide you with return instructions, including the return shipping address.
- Pack the item securely and ship it back to us within 2 days of receiving return confirmation.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
4. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Shipping fees are non-refundable, except in cases where the item was incorrect or defective.
5. Exchanges
- We allow exchanges for the same item in a different size or style, subject to availability.
- To request an exchange, please contact us at [Insert Email] within the return window.
6. Damaged or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
- We will arrange a replacement or full refund, including shipping costs.
7. Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Earrings
- Customized or personalized jewelry
- Gift cards
8. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider.
- If there are still issues, contact us at hi@levaus.com, and we’ll be happy to assist you.
9. Contact Us
For any return or refund inquiries, reach out to us at:
📧 Email: hi@levaus.com
📍 Address: House 78, Road 12/4, Block J, South Banasree, Dhaka, Bangladesh
